JOB TITLE

Field Customer Quality Engineer (FCQE)

Description/

Requirements

The FQQE interfaces with:

·          Technical support managers in APR

·          Customer Quality Assurance Team in Malaysia

·          Field Customer Quality Manager Shanghai

 

The Field Customer Quality Engineer (FCQE) is responsible for the local field Customer Quality communication of a portfolio of products. The main responsibilities are:

 

·          Provide expert level support to customers for new complaints

·          Provide technical information to the factory to handle known complaints and quality escalations for the region.

·          Drive customer resolutions for issues stemming from customer complaints

·          Actively promote quality commitment and improvement actions. Frequent travel to customers in Korean region to represent the factory.

·          To be able to provide the technical support needed, the FCQE works closely together with the Customer Quality Assurance Team in Malaysia.

 

Scope:

Ÿ  LED components

 

Function requirements

·          Academic or higher vocational education on electronics, physics, chemistry or related.

·          Good people influencing skills.

·          Knowledge and experience with Six Sigma methodology.

·          Detailed & practical knowledge of Quality Assurance methods.

·          At least 5 years experience in product development or quality management.

·          Good communication and presentation skills.

·          Team player and team builder

·          Fluent in English, both verbal and in writing.

·          Customer orientated

 

Competencies

·          Good ability to communicate, both verbal and in writing

·          Skilled in problem solving and leading improvement teams

·          Convincing power

·          Result driven

·          Pro-active

Responsibility

1.     Provide direct customer support for new complaints

2.     Provide technical information to the factory to handle known complaints and quality escalations for the region.

3.     Actively promote quality commitment and improvement actions.  Frequent travel to customers in Korean region to represent the factory.

4.     Hold annual quality road map meetings with key customers.

5.     Responsible to drive the failure analysis turnaround time metrics.

6.     Ensure close cooperation and regular Quality reviews with Customers directly in order to address Quality issues/improvements structurally.

7.     Ensure close cooperation with Technical sales team to ensure customers and customers subcons are in a state of readiness when new products go into production ramp.

8.    Ensure Field customer experiences are structurally fed back to the organization.

ADDITIONAL INFO

* Status: Permanent
* Salary: Negotiation
제출서류영문 이력서 (MS-word file)

CONTACT POINT

* 담당자노정하

* Email - nicole@kimcom.co.kr 

* Tel - 02)2183-1050

 

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