The FQQE interfaces with:
· Technical support managers in APR
· Customer Quality Assurance Team in Malaysia
· Field Customer Quality Manager Shanghai
The Field Customer Quality Engineer (FCQE) is responsible for the local field Customer Quality communication of a portfolio of products. The main responsibilities are:
· Provide expert level support to customers for new complaints
· Provide technical information to the factory to handle known complaints and quality escalations for the region.
· Drive customer resolutions for issues stemming from customer complaints
· Actively promote quality commitment and improvement actions. Frequent travel to customers in Korean region to represent the factory.
· To be able to provide the technical support needed, the FCQE works closely together with the Customer Quality Assurance Team in Malaysia.
Scope:
LED components
Function requirements
· Academic or higher vocational education on electronics, physics, chemistry or related.
· Good people influencing skills.
· Knowledge and experience with Six Sigma methodology.
· Detailed & practical knowledge of Quality Assurance methods.
· At least 5 years experience in product development or quality management.
· Good communication and presentation skills.
· Team player and team builder
· Fluent in English, both verbal and in writing.
· Customer orientated
Competencies
· Good ability to communicate, both verbal and in writing
· Skilled in problem solving and leading improvement teams
· Convincing power
· Result driven
· Pro-active |