JOB TITLE |
Technical Support Specialist |
Main Responsibilities
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- Under general direction, provides first- and second-level end-user technical support including advanced software installation, documentation and special projects as part of a technical support team. - Completes assigned hardware related installation and problem tickets and documents ticket status and resolutions. - Completes assigned software related installation and problem tickets and documents ticket status and resolutions. - Documents end-user, installation and other technical procedures. - Participate in On-call rotation - Participates in research, testing of new technologies or issues and other special projects.
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QUALIFICATION |
- Undergraduate degree plus 3 years previous related work experience or equivalent combination of education and work experience. - Solid working knowledge of Windows and UNIX operating systems, PC hardware technologies and common applications is required. - Solid understanding of basic network concepts is preferred. - Professional demeanor and customer-focused orientation. - Demonstrated written and oral communication skills. - Ability to effectively function in a team environment. - Ability to work in a deadline-oriented environment. - Demonstrated detail-orientation. - Demonstrated analytical, problem-solving and multi-tasking ability.
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ADDITIONAL INFO |
* Position:Team Member (Assistant manage(대리) ~ Manager(과장)) * Status: Permanent * Salary: Negotiation * 위치: 강남 * 제출서류: 영문 이력서 (MS-word file)
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CONTACT POINT |
* 담당자 - 정효진
* Email - gena@kimcom.co.kr
* Tel - 02) 574-2490/ 02)574-2479
* 주소 : 서울 강남구 논현동 241-3 SK허브블루 1305호 |